Shipping policy

Shipping Policy

Thank you for shopping with us! We want to ensure that your order arrives as quickly and smoothly as possible. Please review our shipping policy below:

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays).
Orders placed on weekends or holidays will be processed the following business day.
You will receive a shipping confirmation email once your order has been shipped, which will include tracking information.

Shipping Methods & Delivery Times

We offer the following shipping methods:

Standard Shipping: Delivery within 5-7 business days.
Expedited Shipping: Delivery within 2-3 business days.
Express Shipping: Delivery within 1-2 business days.

Note: Delivery times may vary depending on your location and Shipping rates are calculated at checkout based on your delivery address.

Order Tracking

Once your order is shipped, you will receive a tracking number to follow your shipment. You can check the status of your order by visiting the carrier’s website or by clicking on the tracking link provided in the shipping confirmation email.

Lost or Damaged Items

If your package is lost or damaged during transit, please contact us immediately at distincthats1@gmail.com, and we will work with the carrier to resolve the issue.
We are not responsible for any lost or stolen packages once they are confirmed as delivered by the carrier.

Shipping Restrictions

We do not currently ship to P.O. Boxes.
We do not ship to certain international locations due to shipping restrictions.

Address Accuracy

Please ensure that your shipping address is correct when placing an order. We are not responsible for any delays or issues resulting from incorrect addresses provided by customers.

If you have any questions or concerns about our shipping policy, please feel free to reach out to us at distincthats1@gmail.com